Terms and Conditions

Privacy Policy

RWF safely secures privacy of our donors. We collect only necessary, basic information about donors in order to provide them with updates and inform them in tune with good practices and important news. All information about donors are safely stored and available only to employees that need these information in order to conduct work.

All employees in RWF, as well as partners and associates are responsible to respecting the principles of privacy policy.

We do reserve the right to change the Privacy Policy at any time and make it obligatory upon publication on this website.

Retention and Use of Personal Information

During your visit to the website, we can gather personal information necessary to adjust your account with the aim of donating. We use your personal information only to provide you with the correct and timely information about donations and actions that we conduct thanks to your support, to improve the work of the website, make contact with you, and to cooperate with institutions responsible for conducting the law.

We do not sell nor rent your personal information to third parties, for their marketing purposes without previously giving you an option to turn off this possibility. Never and under no circumstances we will misuse your personal information.

Ways of donating

Donating on our webpage is possible through one of the following ways: credit cards – VISA, Maestro or MasterCard – that support online payments. Card payment is possible in cooperation with AllSecure doo and Intesa bank and is done safely with certificate through AllSecure Payment Gateway with simple entry of data from your credit card.

After the data is entered and payment secured, the bank authorizes the transaction and with it, the donation is approved. The amount will be reserved on your card (account) and will not be available for other purposes.

Please check with your bank if your card can be used online.

Data Protection

When entering the payment card information, confidential information is entered through public network in protected (encrypted) form by using the SSL protocol, applying the most recent methods of tokenization of sensitive data, and according to PCI-DSS standards. Foundation will not have any access to the payment card information.

3D Secure protection for all foundations and donors – AllSecure Payment Gateway uses the highest global standards for data protection and privacy. All users of AllSecure Payment Gateway are automatically included in 3D Secure protection, where donors are guaranteed the security of their donations. The credit card numbers are not stored with the foundation’s systems and the entry is protected with the SSL data encryption.

PCI DSS Standards – AllSecure Payment Gateway are constantly being synchronized with all demands of cards’ organization for improving the level of security. Since 2005 until present, without interruption, the system has been certified as PCI-DSS Level 1, the highest standard in the insustry. PCI Data Security Standard (PCI-DSS) is a norm that defines necessary measures of security while processing, keeping and transferring the sensitive card data. PCI Standrars are used to protect sensitive data about the user of cards during the whole process of payment: from the moments of data entry at the foundation’s website, during communication between RWF and relevant banks and cards’ organizations as well as posterior data guards.

Complaints policy

In case of eventual problems regarding donations, the donor can send a complaint to email address office@rwfund.org.

Donation returns

Donations can be returned in case the payment was made by payment card misuse by third parties, or in case of entering the wrong donation amount when paying, in accordance with the procedure established through these Terms of use.

In case of entering the wrong donation amount, the donor needs to submit a scanned written and elaborated request for donation return, in a free form, signed by the owner of the payment card, up to 120 days after making the donation. The request can be submitted to office@rwfund.org or via post (address: Braće Baruh 6/41, 11000 Belgrade). Along with the request, the donor needs to forward the email with the confirmation of the transaction, scanned ID document of the payment card owner and contact number.

The donor will be contacted by Reconstruction Women’s Fund within 30 working days upon receiving the accurate request. Reconstruction Women’s Fund will only be able to return the assets to the donor on the banking account connected to the payment card used for making the donation.

The returns are made exclusively via VISA, EC/MC and Maestro payment methods, meaning that, at the request of Reconstruction Women’s Fund, the bank will return the assets to the banking account of the payment card user.

Requests for returns submitted after 120 days upon making the donation or to the addresses different than the ones stated above will not be considered.

Statement of Conversion

All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

VAT Statement

Reconstruction Women’s Fund is exempt from VAT.

Monthly Donation Cancelation

Cancelation of monthly recurring donations can be done in any moment by accessing the page “My account“. By clicking on „Donations“, you will see all the donations while active monthly donations will have an option „Cancel“ that will stop all the monthly givings.